Return Policy
Return and Exchange Policy
This Return and Exchange Policy ("Policy") governs the terms under which IFAS Edutech ("Company," "we," "us," or "our") accepts product returns and exchanges. By purchasing from us, you ("Customer," "you," or "your") agree to the terms outlined herein.
1. Returns
1.1 Eligibility for Returns
- We accept returns only for defective products.
- A return request must be initiated within 7 (seven) calendar days of product delivery.
- The product must be unused, in original packaging, and accompanied by valid proof of purchase.
1.2 Non-Returnable Items
- Digital goods, including but not limited to online courses, test series, and eBooks, are non-returnable.
- Products damaged due to misuse, negligence, or unauthorized modifications are not eligible for return.
2. Exchanges
2.1 Eligibility for Exchanges
- We accept exchanges for products within 7 (seven) calendar days of delivery.
- Exchanges will only be processed once the returned product is inspected and approved by our quality team.
3. Process for Returns and Exchanges
- Customers must raise a request by contacting our support team via [support@ifasonline.com] within the stipulated period.
- Images or videos showing the defect must be provided for return approval.
- Approved returns/exchanges must be shipped back in original packaging to the address provided by our support team.
4. Governing Law
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.